Privacy Policy

NEXGN LAB ("NEXGN LAB," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using the site, you consent to the practices described here.

We may collect personal information that you voluntarily provide, including your name, email address, shipping and billing address, phone number, and order details when you place an order or subscribe to our newsletter.

We also automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and referring URLs through cookies and similar technologies.

We use the information we collect to process and fulfill orders, communicate with you about your orders and inquiries, send newsletters and updates (where you have opted in), improve our website and services, prevent fraud, and comply with legal obligations.

We do not sell your personal information. Newsletter subscriptions are managed through our email service provider, and you may unsubscribe at any time.

We use cookies and analytics tools (such as web analytics services) to understand how visitors use our site and to improve the experience. You can control cookies through your browser settings, though disabling them may affect site functionality.

We share information with trusted third-party service providers only to the extent necessary to operate our business. These include: Stripe (payment processing), Supabase (database and backend infrastructure), Resend (transactional and newsletter email delivery), and Stamps.com (shipping and label generation). Each provider processes data under its own privacy policy and only for the purposes of providing its service to us.

We do not sell, rent, or trade your personal information to any third party. We may also disclose information when required by law, to enforce our policies, or to protect the rights, property, or safety of NEXGN LAB, our customers, or others.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict the processing of your personal information, and to opt out of marketing communications. Residents of the European Economic Area and the United Kingdom have rights under the GDPR, including the right to object to processing and to lodge a complaint with a supervisory authority.

California residents have rights under the CCPA, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information, and we will never discriminate against you for exercising any of your privacy rights. To exercise these rights, contact us at info@nexgnlab.com.

Our website and products are intended only for qualified researchers who are at least 21 years of age. We do not knowingly collect personal information from individuals under 18, and our products are never marketed to minors.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Changes are effective upon posting to this page, with the updated date shown above. Your continued use of the site after any changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact us at info@nexgnlab.com.